RESERVATION PROCEDURES
We will process your reservation if you completely fill in the reservation form. You will receive a reply within 2 x 24 hours. If your reservation cannot confirm, our staff will inform you and offer alternative suggestions. To confirm your reservation we request copy both side of your Credit Cards, Copy Passport Photo Page, fulfill Credit Card Authorization Form and signature that should be send by email. We will inform you the email address where you can send that information has to protect your info.

PAYMENT
Full payment has to be made in advance prior to arrival through BALI-KOE.COM by Bank transfer (additional fee 10 % from total amount) or by credit card (additional fee 3.5 % from total amount) (only Visa and Master Card accepted) at least 7 Days prior arrival (Low Season) and 14 Days at High Season and 30 Days at Peak Season. Our rate in US Dollar (US$) and Euro (€) otherwise mention in other specified currency such as in Indonesian Rupiah. However, all transaction will be converting into Indonesian Rupiah (IDR) and exchange rate based on the time of transaction.

CANCELLATION and REFUND
The cancellation fee will not charge by BALI-KOE.COM. However, Hotel or other arranger with whom agreement has been made might charge cancellation fees and for such condition that may occur; these fees will be charge to the clients.
One night cancellation fee will be charged if the cancellation is done within 7 Days prior to arrival at a Low Season and 14 Days at a High Season and 30 Days at Peak Season. No Refund is applicable for "no show".

CONFIRMATION SLIP, PERFORMA INVOICE
We will send your Confirmation Slip and Performa Invoice by e-mail when your reservation is already confirmed. (Please print this confirmation slip, bring together with you, and show to the receptionist of the hotel upon check in). BALI-KOE.COM directly sends original voucher to the respective hotel.
Note: Please mention your Confirmation Slip if you have any other inquiry such as Optional or Package Tours or any other arrangement.

TRAVEL DOCUMENTS
Each traveler shall be responsible for obtaining the appropriate visa(s) and carry a valid passport at all times. All travelers to Indonesia must be in possession of passports with at least six months validity beyond anticipated return date and have proof of onward journey, either return of through tickets.

LAW OF AGREEMENT
The laws of the Republic of Indonesia shall govern this agreement. Any claim or legal action arising relating this agreement, the regulations of the Republic of Indonesia shall rule.

ADDITIONAL TERMS
Additional Terms and Conditions may apply to reservation, purchase of services and other uses of portion of this site and you agree to abide by such other Terms and Conditions.

COMMUNICATION
As we communicate mostly through email, please make sure your email is correct or in case we need your telephone or facsimile, please supply us.

MAIL ADDRESS

BALI-KOE.COM
Jl. Danau Tamblingan No. 8 Sanur, Denpasar
Bali - Indonesia - 80228
Phone (62-361) 7909676